Frequently Asked Questions
Everything you need to know about our fresh blooms and delivery services.
How do I ensure my flowers stay fresh for as long as possible?
To maximize longevity, trim the stems at a 45-degree angle upon arrival and place them in a clean vase with room-temperature water. Keep your bouquet away from direct sunlight, heating vents, and ripening fruit.
Do you offer same-day delivery services?
Yes, we offer same-day delivery for orders placed before 12:00 PM local time. Please note that specific time slots are subject to availability and seasonal demand.
Can I customize a bouquet or floral arrangement?
Absolutely! We love creating bespoke pieces. Please contact our floral design team via our 'Custom Orders' page or call us directly to discuss your specific color palette and flower preferences.
What happens if the recipient is not home at the time of delivery?
If the recipient is unavailable, our couriers will attempt to leave the flowers in a safe, shaded spot or with a neighbor. We will always send a notification to the sender regarding the delivery status.
What is your policy on returns or damaged items?
As flowers are perishable, we do not accept returns. However, if your arrangement arrives damaged or wilted, please send us a photo within 4 hours of delivery, and we will provide a replacement or store credit.
Are the flowers pictured on the website exactly what will be delivered?
While we strive for consistency, flowers are a natural product and seasonal availability may vary. We reserve the right to substitute blooms of equal or greater value to ensure your arrangement looks its best.