Returns & Exchanges

At Windflower Florist, we strive to ensure every arrangement brings beauty to your home; however, due to the perishable nature of our products, we offer resolutions for items that do not meet our quality standards upon arrival.

Return Process

• 1.
  Inspect Your Delivery

  Please examine your floral arrangement or home decor immediately upon receipt to ensure it has arrived in pristine condition.

• 2.
  Document the Issue

  If you notice damage or wilting, take clear high-resolution photographs of the product and the packaging from multiple angles within 4 hours of delivery.

• 3.
  Contact Support

  Email our customer care team with your order number and the attached photos to initiate a review for a replacement or store credit.

• 4.
  Resolution Process

  Our florists will evaluate your claim and, if approved, will arrange for a fresh replacement delivery or issue a digital voucher for your next purchase.